Shipping Policy

We process and ship all orders within 2-3 working days using reputable parcel providers. If an item is out of stock, we will notify you immediately by email with an estimated shipping timeline.

International Orders (Outside the EU): Please note that shipments outside the European Union may be subject to local import duties, customs taxes, and handling fees upon arrival. Eliza and Ethan BV is not responsible for these charges; they are the sole responsibility of the buyer.

Returns & The EU Right of Withdrawal

If you are a consumer located in the European Union, you have a statutory Right of Withdrawal. This grants you the right to cancel your purchase and return eligible goods within 14 days of receiving your order, without needing to provide a reason. As a courtesy to all our customers globally, Eliza and Ethan BV extends this return window to 30 days from the date of delivery.

To be eligible for a return, the item must be unworn, unwashed, and in the exact condition you received it, with all original packaging and hangtags perfectly intact.

The Hygiene Exception (MultiWraps & Bandeaus)

Because our signature bandeaus are classified as intimate wear, all MultiWraps and bandeaus are delivered in transparent packaging secured with a tamper-evident Hygiene Seal.

Under Article 16(e) of the EU Consumer Rights Directive, goods that are not suitable for return due to health protection or hygiene reasons lose their eligibility for return if unsealed after delivery. If the Hygiene Seal on your MultiWrap or bandeau is broken, removed, or tampered with in any way, the Right of Withdrawal is legally voided, and the item becomes strictly non-returnable and non-refundable.

Other strictly non-returnable items include:

• Gift cards

• Custom-made or personalized items

• Any item returned without its original tags or showing obvious signs of wear or makeup damage.

How to Initiate a Return

To return an eligible product, please email hello@elizaandethan.com to notify our team, and mail your product securely to: Eliza and Ethan BV Keizersgracht 482 Amsterdam, NH, 1017 EG Netherlands

Return Shipping Costs: You are responsible for paying the shipping costs to return your item. Return shipping costs are non-refundable. If you are shipping an item over €50, we strongly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund (including standard outbound shipping costs, if the entire order was returned) will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Late or Missing Refunds: If you haven’t received an approved refund yet:

1. Check your bank account again.

2. Contact your credit card company (it often takes several days before a refund is officially posted).

3. Contact your bank to check processing times. If you have done all of this and still have not received your refund, please contact us at hello@elizaandethan.com.

Order Cancellations

If you change your mind immediately after purchasing, you may cancel your order for a full refund provided the order has not yet been dispatched. Once an order has been handed over to our parcel provider, it cannot be canceled and must be processed as a standard return upon delivery.